ORDERING PROCESS
Please Read First Before Placing Your Order

1. ORDERING

Submit an order via website or contact us via email at contact@dekarda.net

Our customer service will provide with the invoice within 48 hours maximum.

If you have any special request to customize the product, you can contact our customer service.

2. PROOFS

After we received your down payment, we will send to you the wording templates. You will provide us the wordings in Ms Word format (not handwriting or bitmap or jpg).  Make sure they are all correctly written.

We would copy exact like what client informs us, and all the spelling with grammar are your own responsibilities. Personalized proofs designed will be emailed within 2 - 3 business days for your review after the wordings has been received.

3. REVISIONS

You'll work 1-1 with a talented designer to perfect your invitation. Wording, colors, and minor layout adjustments can be requested.  We will design 3 options of the main idea of the invitation (such as the cover, etc). Unlimited complimentary round of revisions will be given until you satisfied with the drafts. The time for draft setting back and forward from you and us will takes about +/- 1 to 2weeks.

Depend on how many revision there will be later based on your instruction.

4. APPROVAL
Once you're happy with your proofs, you'll give your final approval via email. Nothing prints until we have your go ahead!
5. PRODUCTION

We required the full payment to be made prior to production. Your order will be printed with the greatest of care on our state of the art equipment.

Please be aware that there is NO CANCELATION ACCEPTED with any reason, once the signed proofs are received and the balance payment are transferred.

Standard Printing production takes 7 weeks.

Rush Printing Production  takes 5 weeks (USD 65)

(Holiday season and weekend period is not included)

If you need less than 5 weeks, kindly inform our customer service by email, so we can find the perfect time for you.

6. DELIVERY TIME

Your order will be carefully packaged prior to sending.

We will ship your package via TNT Express.

The delivery times will takes around +/-  5 business days.

At this week, the shipping rate is :

To Australia :

21 to 30kg : US $ 8.50 per kg

31 to 69kg : US $ 8 per kg

70 to 99kg : US $ 7.50 per kg

To USA / UK :

21 to 30kg : US $ 9.50 per kg

31 to 69kg : US $ 9 per kg

70 to 99kg : US $ 8.50 per kg

The shipping rate is a subject to change without notification.

* We will not be responsible for any delayed order due to the late draft approval we received from the customer.

** This is only an optional shipping offer, you are free to choose another courier for delivery.

*** The customer will be liable for any goods and services tax payable on the supply of goods and/or services by Dekarda to the customer.

 

PHONE AND WEB ENQUIRIES MONDAY TO FRIDAY AT 10AM TO 4PM (GMT +7) .

CLOSED ON WEEKEND. SHOWROOM BY APPOINTMENT ONLY.

Dekarda © 2016 All rights reserved.

PHONE AND WEB ENQUIRIES MONDAY TO FRIDAY AT 10AM TO 4PM (GMT +7) .

CLOSED ON WEEKEND. SHOWROOM BY APPOINTMENT ONLY.

Dekarda © 2016 All rights reserved.