Return Samples

We cannot accept returns on samples. Samples are a way to see our work in person. If you decide to use another vendor or do not like the sample, that is not a valid reason for a return.

Return & Refund Policy

Firstly, a return email has to be made within 48 hours of receiving the product. After this No Return or Refund claim under any circumstances can be made. All the issues like damaged cards, less quantity etc. has to be informed on email to info@dekarda.net.

You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 3 days of receiving the goods.

We are confident that you will be happy with the stationery that we provide for you, however, in the unlikely event of any errors occurring on the part of Dekarda’s, these will be rectified at our cost. Please contact us within 3 days of receipt of goods, in order that action can be taken.

Reprints will only be offered free of charge if we deem that the stationery is faulty or does not meet the specifications of your order. If you request a reprint, we may request that you return all or some of the product(s) with its original packing in order to be able to return the product to us (at your own cost).  We may also request photographic and video of evidence of alleged fault or damage. Reprints will not be ordered unless and until we receive the returned product(s) and photographic and  video of the evidence as requested by us.  We also retain copies of all printed goods to enable us to assess any possible printing fault or damage.

We do not offer any refunds on damaged, faulty on missing items. Rather, we will reprint your product(s) in accordance with these terms and conditions.

If you (the buyer) fail to comply with this clause, we will not be held legally liable in respect of this or any other compliant, which should have been brought to our attention within this 3-day period.

All products are considered to have been accepted by the customer.

Address to Mail:

Darmo Permai Utara X / 24

City : Surabaya

Zip code : 60226

Province : East Java

Country : Indonesia