TERMS & CONDITIONS

*Buyer or “you” means the customer who is place an order to buying Dekarda products.
**We or Our means Dekarda.
1. PRICING
Dekarda reserves the right to alter the price of any product or service without notification.
2. PAYMENT

Dekarda offers 2 payment methods :

 

For Indonesian Buyer, Dekarda only receive the payment to our BCA account.

For Foreign Buyer, Dekarda only receive the payment via Paypal 

 

Payment via Paypal in currency of US Dollar :

Please click this link for payment : https://www.paypal.me/dekarda

*there will be 5% paypal transfer fee charges incurred every transaction.

 

For Indonesian Buyer can transfer directly from your local to our local bank account below :

Bank Name: Bank Central Asia

Branch: Kantor Cabang Darmo

SWIFT Code: CENAIDJA

Account No.: 2589190186

Account Name: CV. Dekarda

 

Importante note : No refunds will be given after the payment made.

3. ORDERING PROCEDURE

Ordering

Please place your order by email us at contact@dekarda.net.

Our customer support will assist you thoroughly from choosing the products to personalizing the product (such as picking the color & the packaging, design modification, etc.).

Urgent orders may incur an extra charge on top of total price payable. Please email us before ordering.

If you live in Surabaya area, we gladly invite you to our gallery at Jl. Balongsari Tama Tengah no. 21, so you can see all of our products physically.

 

50% Down-payment

Since most of the order is personalized and customized differently from one to another client, it is necessary to put a 50% down-payment before we can process your order. This policy is only to ensure that the client respects his/her bargaining part of the deal. The purpose of administering this policy is to help us to preserve our competitive selling price.

No refund or cancelation  accepted  after the deposit paid.

Your order is considered as a final.

 

Drafting (Est. Completion: 1 – 21 Working Days)

After we received your down payment, we will send to you the wording templates. You will provide us the wordings in Ms Word format (not handwriting or bitmap or jpg).  Make sure they are all correctly written.We would copy exact like what client informs us, and we endeavor to ensure there are no errors, we do ask that you take the time to revise your documents and ensure

what you send us is grammatically correct especially when it comes to the name of your guests and addresses.

Personalized proofs designed will be emailed within 5 working days for your review after the wordings has been received.

 

Manufacturing / Personalizing (Est. Completion: 1 to 55 Days)

We require the full payment to be made prior to production so we can continue to start manufacturing the product.

Please be aware that there is NO CANCELATION ACCEPTED with any reason, once the signed proofs are received and the balance payment are transferred.

No changes can be made once printing occurs. Any  changes after the printing start will only be re-made at the Buyer's own cost. Dekarda accepts no responsibility for any error in design or printing after proofs are confirmed.

This division requires the longest time span, because we believe that the best quality begins from the manufacturing process. And a meticulous manufacturing process takes time.

The imported products do not need the manufacturing process. We only need to personalize your name (silk-screening, embossed, hand-written, etc.) on the product. This process only requires several days.

As for the hand-made crafts, we need more time to develop before we can personalize your name. If you want to know the rough idea of how much time it requires to develop certain product, we suggest you to consult our customer support.

 

For Urgent orders :

If you need these card urgent, please let me know when is your due date, so we can check with our production schedule if it's can fit in your deliver date. And we can offer you our express order service for printing.

 

Quality Assurance / Packaging

It is virtually improbable to control the quality of each product, since one order usually consist hundreds of products. Realistically, we try our best to ensure the quality of each product before we pack.

 

Delivery

We require postage fee to be paid before we ship the products to you.

Shipping (Est Time Arrival: +/-  5 Working Days)

The shipping cost is very variable, postage and handling charges will be incurred by you.

We will ship your package via TNT Express

At this week, the shipping rate is US $ 9.00 per kg to Australia and US $ 10.50 per kg to USA and UK (for 21 to 30kg)

The shipping rate is a subject to change without notification.

After we ship your order from our workshop, we will inform you and provide you a "Tracking Number" from the shipping company (UPS or TIKI). Thus, you can easily track the order from your place.

 

Customer Relation Management

One of Dekarda philosophy is: "It is always a good business to know about our customers before they walk in our door." Therefore, Dekarda always try to update the product and service trend from Dekarda’s previous client to develop a better one for the future client. Dekarda believe one satisfied client equals ten future clients.

4. STOCK / AVAILABILITY

All stocks (papers, handmade papers, envelopes, ribbons, flowers, etc) may vary slightly from batch to batch. Dekarda endeavour to keep good stocks of all our products, however Dekarda cannot guarantee when Buyerplace an order that sufficient stock will be available or if a particular stock has not been discontinued.

5. COLOUR OR FINISHED PRODUCTS

Printed colours may slightly vary between orders and samples.

We are unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print. Dekarda takes no responsibility in this regard.

If you are concerned about color, we highly recommend ordering a sample prior to ordering.

 

The Buyer also acknowledges that there will always be some variations in texture, colour and properties of the same type of paper/cardboard provided by suppliers and paper/cardboard classified as the same type and colour will not be exactly the same at any one time due to the nature of paper/cardboard stock over time. Accordingly, samples provided by Dekarda to the Buyerare only indicative of the final product the Buyer will receive due to variations in paper/cardboard stock over time and the Buyer accepts the variations in properties of the paper/cardboard used (including colour, texture, thickness & finish) as part of their invitation order relative to any Dekarda samples provided to them

 As all Invitations are printed using offset machine, It is virtually improbable to control the quality of each product, since one order usually consists hundreds of products.  it is possible that subtle colour variations can occur between each piece, This is not a fault of the design but a natural effect of the printing process. Invitations can not be refunded or returned because of normal printing effects.

6. SHIPPING SERVICE

Dekarda carefully checks all goods prior to dispatch. Dekarda does not accept any responsibility for damages to the invites or loss of invites arising from third party courier transit. The Buyer must advise Dekarda if they wish to purchase insurance from the courier service regarding any postage of the purchased goods to the Buyer.

Dekarda cannot be held responsible for any delays in delivery. We will however, do our best to send your order out as soon as possible. Please feel free to contact us if you have a specific deadline or would like to know an estimated timeframe for your order.

7. ERRORS

The buyer is solely responsible for ensuring all text provided is correct, including spelling and grammar. No changes can be made once printing occurs. Any excessive changes after the printing start will only be re-made at the Buyer's own cost. Dekarda accepts no responsibility for any error in design or printing after proofs are confirmed. Any mispelling in the text of the invitation (different than in the approved drafts)  which are solely caused by Dekarda will be re-made free of charge, which is what Dekarda’s  total liability to the Buyer is limited to and no refunds will be provided by Dekarda.

The Buyer acknowledges and agrees that Dekarda requires approximately 6 weeks to re-make any order.

Unfortunately, errors which have been made based on the invitation wording submitted by the Buyer or have been approved in the drafts by the Buyers are not the responsibility of Dekarda  It is the buyer's responsibility to check the drafts for typos, spacing issues, font size issues, colour issues and any other errors prior to providing approval for Dekarda to physically make the invitations.

8. REFUNDS

No refunds will be given after the commencement of the order. The order will be considered final.

Cancellation Policies Cancellation of any order will incur a loss of deposit paid to Dekarda and is liable for the time spent on manufacturing charges that have occurred. Dekarda has the right to invoice and claim the FULL AMOUNT if the order is cancelled after work has commenced or been completed.

9. RETURN SAMPLES

We cannot accept returns on samples. Samples are a way to see our work in person. If you decide to use another vendor or do not like the sample, that is not a valid reason for a return.

10. COMPLAINT

You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 3 days of receiving the goods.

We are confident that you will be happy with the stationery that we provide for you, however, in the unlikely event of any errors occurring on the part of Dekarda’s, these will be rectified at our cost. Please contact us within 3 days of receipt of goods, in order that action can be taken. We will ask that any stationery in question be returned to us, accompanied by a letter detailing any faults or damage (postage will be reimbursed to you (the buyer) once it has been established that the fault lies with Dekarda’s). Stationery will be replaced or rectified as required based on an individual case basis and all settlements will only be made with replacement stationery.

If you (the buyer) fail to comply with this clause, we will not be held legally liable in respect of this or any other compliant, which should have been brought to our attention within this 3-day period.

11. COPYRIGHT

All copyright is owned and reserved by Dekarda.

No part of a Dekarda’s design may be reproduced in whole or part under any circumstance, including the personalised initial monograms, without the written consent of Dekarda. Under no circumstance can any of Dekarda's products be re-sold unless permission has been granted. Under no circumstance can any of Dekarda's products be modified in any way.

For all the new designs that Dekarda produced for your order, either the designs comes from the Buyer original or our new design especially made for you.Dekarda hasthe right to resell again or view them online in every website under De’karda names. With condition that your event date has already passed.

Dekarda has the right to put the company logo at the back of the invitations Dekarda ever made.

12. SAMPLE STOCK

Dekarda's sample stock is made up from previous customer orders.

By placing an order, the Buyer gives Dekarda permission to use leftover/ remaining stationery items from their order as future samples which will be shown/ sold and/or given to other customers and/or used for advertising of any kind.

13. ACCEPTANCE OF TERMS, CONDITIONS AND OTHER INFORMATION PROVIDED

These Terms and Conditions are subject to change without notice.  The Buyer's order and payment (whether via website or another means) is considered acknowledgement and acceptance of all information provided on the website..

 

PHONE AND WEB ENQUIRIES MONDAY TO FRIDAY AT 10AM TO 4PM (GMT +7) .

CLOSED ON WEEKEND. SHOWROOM BY APPOINTMENT ONLY.

Dekarda © 2016 All rights reserved.

PHONE AND WEB ENQUIRIES MONDAY TO FRIDAY AT 10AM TO 4PM (GMT +7) .

CLOSED ON WEEKEND. SHOWROOM BY APPOINTMENT ONLY.

Dekarda © 2016 All rights reserved.